FAQ

Is this service suitable for sports and community based organizations? 
Yes. This service will give any organization the opportunity to gain valuable insight into the wants and needs of the people they serve. 

Why have I not received a response from the business or organization I left feedback for? 
There are three reasons why this may have happened.
a)      You sent the feedback anonymously with no contact information.
b)      The business or organization has not yet signed up to receive your information.
c)      The businesses or organization may have responded to your comments by making a public statement in their profile.

Our business is not listed in any of your categories. How can we join the Dear Vivian website?
Not all businesses were added to the service before it was launched. Please click on the 'How to Join' button in the bottom left hand corner of the website if you would like to sign-up for this service.  

Why is my feedback not seen on the website?
The feedback left on this website is for the benefit of the business or organization for which it was intended? The service was not developed so that consumers could make their opinions public. Our reward as consumers comes from seeing the responses and actions taken by businesses and organizations as a result of the feedback we provide.